Customer Retention Strategies for a Competitive Advantage
Your ability to acquire and retain customers is vital to your organization's long-term success.
Understand how to maximize your relationship without acquiring an expensive full scale CRM system.
- The power of customer retention
- How to measure the value of customers
- How to recover lost customers with effective win-back strategies
- Tools & techniques available to boost customer retention
- The cost of losing customers
- The cost of replacing lost customers